Making costly calls to health services
In the period to September 2013 Healthwatch Kirklees recorded 27 service user comments about the use of 0844 telephone numbers by GPs and hospitals. This issue has also received widespread coverage in the local media.
This project will investigate issues relating to the use of premium rate phone lines including;
– Why Health and Social Care Services in Kirklees use 0844 numbers
– What issues this raises for customers, looking at for example the costs of calling these numbers
– What best practice looks like
How we can encourage all providers in Kirklees to move towards a local call rate model that allows equal access for all customers.
Clare Costello is working with representatives from the Primary Care sector to understand this issue more. If you have experience of this, or a story to tell, get in touch with Clare.