Current engagement activity
Stroke services engagement
Healthwatch has been asked by West Yorkshire and Harrogate health services to engage with patients, carers and the wider public. We are working together to find out more about what people think about possible new ways of providing the care that they need when they have a stroke or care for someone who has. The engagement is aimed primarily at people who have experienced a stroke but does include methods to capture the views of the wider public and key stakeholders.
The engagement will run for six weeks. It will commence on Wednesday 1st February 2017 and run until Wednesday 15th March 2017.
Staff and volunteers from all West Yorkshire and Harrogate Healthwatch organisations (excluding Bradford) will contact the list of voluntary and community organisations identified in the Communications, Engagement and Equality Plan and arrange outreach sessions. They will capture their discussions on the feedback form and encourage people to complete the online survey.
In addition to the outreach sessions, events will be held in Calderdale, Kirklees, Leeds, Harrogate and Wakefield, for representatives from the voluntary and community sector to talk to lead clinicians about stroke services and to provide an opportunity to take part in discussions. Dates and venues confirmed to date are:
- Calderdale – Monday 27th February – 2.00pm – 4.00pm at Elsie Whiteley Innovation Centre, Hopwood Ln, Halifax HX1 5ER – Dr Pratap Rana to attend
- Harrogate – Tuesday 28th February – 9.30am – 11.30am at Pannal Village Hall, Station Rd, Pannal, Harrogate HG3 1JJ – Dr Andy Withers to attend
- Wakefield – Tuesday 28th February – 2.00pm – 4.00pm at the ‘Chimes’, Wakefield Town Hall, Wood Street, Wakefield WF1 2HQ – Dr Michael Carpenter to attend
- Kirklees – Wednesday 1st March – 2.00pm – 4.00pm at Batley Town Hall, Market Place, Batley WF17 5DA – Dr Pratap Rana to attend
- Leeds – Tuesday 14th March – 10am – 12pm at the Community Hub at John Lewis in the centre of Leeds – Dr Eman Abdus Sami to attend
Awareness will also be raised via social media, and via STP partners and their contacts.
Communications, engagement and equality plan – healthwatch-cee-plan-stroke-final
Communications messages – healthwatch-communications-on-stroke-engagement
Paper version of survey – stroke-services-survey-final
Online version of survey – https://www.surveymonkey.co.uk/r/WYStrokeServices
Paper version of feedback form – stroke-feedback-form-final
Online version of feedback form – https://www.surveymonkey.co.uk/r/StrokeForm
Equality monitoring form – equality-monitoring-form-final-2015
Activity log – wy-h-stroke-engagement-activity-log
There are also a couple short animations, that have been developed to support the engagement
It should be noted that Healthwatch Bradford will build on their previous engagement. This will involve a number of semi-structured interviews or group discussions with patients and carers identified through liaison with stroke rehabilitation wards at local hospitals.
Healthwatch Kirklees is pulling together all the feedback that people have shared with Healthwatch across West Yorkshire and Harrogate, and they will be sharing it with the West Yorkshire and Harrogate health services. Please note that any views you share will remain confidential, and no personal identifiable information will be shared when reporting on the findings of the engagement.
Completed engagement activity
Urgent and emergency care
Over a 4 week period, during October 2016, Healthwatch organisations across West Yorkshire and the Harrogate District attended A&E departments to speak to patients to find out why they have attended and if they could have sought help elsewhere. The survey was also promoted via social media advertising.
- 1,306 patient surveys were completed
- 31 outreach sessions were held in A&E departments
- Facebook, Instagram and third party website advertising was used to promote an explainer animation that was developed to explain the proposal.
- Over 84,352 people saw the advert and 2,873 people clicked to find out more about the advert
The data from this survey was intended to validate the existing data from previous engagement carried out in West Yorkshire and the Harrogate District.
The engagement report can be accessed here – urgent-and-emergency-care-engagement-report-final
Hear, see and treat
During the summer of 2016, Healthwatch organisations across West Yorkshire and the Harrogate District engaged with the public on the proposed model for Hear, see and treat.
A wide range of activity took place, including:
- Patient survey, 2,585 were completed
- 147 outreach sessions were held in a wide range of places, including outpatient departments, and with voluntary and community groups.
- Facebook, Instagram and third party website advertising to promote an explainer animation that was developed to explain the proposal.
Over 306,615 people saw the adverts
137,437 people viewed the video for 3 seconds or more
4,211 people clicked to find out more about the adverts
The animation and survey were also circulated via our existing engagement and communication mechanisms.
The results show us that the majority of people that responded supported the proposals.
The engagement report can be accessed here – hear-see-and-treat-engagement-report-final