New ideas for 999/111 and ambulance services

Throughout July & August 2016, Healthwatch across West Yorkshire spoke to patients about ideas the NHS has for improving the service people receive when they call 111 or 999?

Your opinions and suggestions were included in plans to develop ambulance services.

Below is a short video which details the new ideas you commented upon

 

The report of our findings is attached below.  The report will be fed back to Yorkshire Ambulance Service NHS Trust, and other partners involved in developing this idea, such as the Hospital Trusts. The feedback will also go to the Clinical Commissioning Groups in West Yorkshire, who provide the funding for hospital and community services in your area. All these partners are interested to know more about what people think of their ideas, so they can make sure that the services they put in place fit with what you would like to see and factor in any concerns that you may have.

hear-see-and-treat-engagement-report-final

The Yorkshire Ambulance Service has provided the following video as a preview of how their new ideas for urgent and emergency care would fit together.