To gather a full understanding of the experience of health and care services during the Covid-19 outbreak, over a period over of 12 weeks (end of May to end of August 2020) Healthwatch Kirklees used a variety of different engagement approaches and tools including a survey and virtual focus groups to talk to people living and working in Kirklees.

By Healthwatch Kirklees and Healthwatch Calderdale
Covid-19 Engagement

The key themes that are mentioned repeatedly throughout our survey responses and other
engagement tools are:
– Access to services – covering telephone access, delay or cancellation of routine care and
access to specific services such as dentistry, podiatry and antenatal/postnatal support.
– Digital access – covering the use of online booking systems and video call appointments
– Communication – covering how easily people were able to speak to a health
professional, and the quality and timeliness of information and responses received.
– Quality of care – covering person-centred and flexible support
– Cleanliness, hygiene and infection control – covering personal protective equipment
(PPE), social distancing measures and Covid- 19 testing

Please find the main report at the the bottom of this page


Below you can find additional content from this project:


Accessible report


Creative feedback and stories from adults


Creative feedback and stories from children and young people


We were able to capture the feedback in many different forms. Please find below our main report including a accessible report and the staff responses report. We are able to provide a compilation of creative feedback provided by members of the public into individual reports as well. If there are any issues with any of these reports please get in contact with us on or by phone 01924 450 379.


“Was promised someone would call back either that day or by the end of that week. No one has called back yet despite my calling to chase up last week.” (Mental health service)