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Change the Conversation


This work explores whether we can use social media to start a set of different conversations with our communities.

It explores how we might use social media to start new conversations about the NHS in West Yorkshire and Harrogate, about wellbeing in all of our communities, and about what really makes us healthy.

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National work
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Inaccurate dental information on the NHS choices website


The NHS Choices website is the only site that provides patients with information on which NHS dentists are currently accepting new NHS patients.

In March 2017 the NHS Choices website was updated following a large number of complaints raised by Healthwatch, Which? and the Advertising Standards Association (ASA) around lack of information.

However instead of the March 2017 changes providing improvements in the quality of information available to patients Healthwatch Kirklees feel that we are now seeing an increase in dentists failing to supply any data at all on the website.

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National work Dentistry
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Incorrectly issued penalty charges


Over the past two years we have heard stories from patients about penalty charges from the NHS Business Services Authority.

Penalty notices are sent to patients who have incorrectly claimed free dental or prescription charges. The charges include the cost of the treatment and also a penalty fine of up to £100.00.

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Inequalities National work Dentistry
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Hypermobility syndromes


Healthwatch Calderdale has now published its Hypermobility Syndromes report – thank you to everybody who took part.

The purpose of our project was to collect the voices of adults with hypermobility syndromes in Yorkshire and the Humber in order to develop an understanding of their health and social care experiences. 

There was also an opportunity for participants to tell us anything else that they felt was relevant to their experience of their condition.

We had over 250 responses to the survey – thank you to everyone who took part. 

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National work
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Long Term Plan #WhatWouldYouDo


What would you do to improve health and care services in Kirklees?

UPDATE: to find the full report of engagement findings, follow the link: https://healthwatchleeds.co.uk/uncategorised/2019/long-term-plan-report/ 

Health and care leaders, frontline health and care staff, patient groups and experts came together to produce a ten-year plan. It was published in January 2019 and aims to transform the health service over the next 10 years into one that is fit for the future, sustainable and where taxpayers’ investment is used effectively.

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National work
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