Rude and patronising staff.
Called to make an appointment for my dad who is a cancer patient and needed medication review by his gp. The receptionist was adamant he could not see his gp and a practice nurse would see him .When I told her his has hypertension and angina and ideally his gp would be better to see him especially with his history she began giving me a list of blood tests he would need for medication review and these would be arranged by the nurse. I am a health professional ( with a registration) my self I work in a hospital and I see more patients on a shift than the gps are seeing in a week! Even the hospital doctors are reviewing more patients than Gps. Also I’m pretty sure the receptionist is no capacity to be making such recommendations. The hca in hospitals never make such comments to patients in regards to what tests they need. They seek a medical review. This was the receptionist who I’m sure has had no clinical training either in theory or practical. So how can she can tell me what tests he needs or who he needs to see. Anyway he never got to see the gp. The practice nurse called him And said he needs to attend the accident and emergency for review. If he was feeling the medications were not working for him..The a&e is over swamped as it is , he would be better off seeing his own gp who knows his history. This surgery is pathetic. They are passing their work load on to the hospitals who are struggling as it is . While they sit behind closed doors and triaging patients on the phone. It would appear covid is only out to get the gps. Everyone else including hospitals , dentists , care workers and many others professionals are not on the target list of covid !