Very Poor
Cannot get through on phone since Birkenshaw surgery telephone redirected to Blackburn Road (before Covid so surgery - please don’t use Covid as excuse). Incompetent staff .... prescriptions wrong time after time. Rude staff manning doors at surgery & refusing entry. Birkenshaw surgery effectively closed and only third party dermatology clinic held there, causing problems for elderly patients & those with mobility issues who do not have cars as the only bus from Birkenshaw necessitates a long walk up /down a very steep hill. Practice Manager denies Birkenshaw surgery closed but try get a doctor appt there and told all appointments now at Blackburn Road. Overall the feeling that GPs are hiding behind closed doors and have lost all interest in patients. SO many patients experiencing appalling service from this surgery as highlighted almost daily on community media sites.