Very rude, arrogant receptionist
I rang Monday lunchtime to ask for my gabapentin prescription to be re-authorised, I was told it would be Wednesday. So I said that I would have no tablets left then so would it definitely be at the pharmacy Wednesday for me to collect, and I was told yes definitely. My husband went to the pharmacy today and the prescription wasn’t there so I rang the drs. I was told that it hadn’t been authorised yet and NHS guidelines state 48hrs, I told the receptionist that it had been 48hrs and she then began to raise her voice and speak over me stating that we are in the middle of a pandemic. I then told her that funnily enough I am aware of this and the pandemic has nothing to do with having my prescription ready when it should be, and not to speak to me like that, she then told me that I was shouting at her, which I wasn’t but had to raise my voice to be heard. I then told her that I was ending the call as I didn’t like her manner, and she was still talking over me so I put the phone down. I have never, ever been spoken to like that by any other receptionist. She really needs to be trained in customer service. There are signs in the surgery stating that staff will not put up with verbal abuse, but what about the patients? Do we not deserve the same? This practice’s reception staff used to be excellent, but since early this year they are rubbish, phones go unanswered and then cut out. Just seems as if they don’t care!