Confusing and hurried
I took my daughter to see an ENT specialist after she had been diagnosed with some hearing problems. I chose Calderdale as this was the hospital with the first available appointment and had a good NHS Choices rating. We went into what we thought was the reception for the ENT department and after speaking to the receptionist (mentioning that it was for an ENT apoointment) we were ushered to a check-in machine and to sit in the child-friendly area to wait. After waiting for 30 minutes, a nurse came to find us and told us they had been looking everywhere for us - I did say that I had spoken to the receptionist and followed her instructions, so it seems that I wasn't listened to and robotically sent somewhere we weren't supposed to be. My daughter had to have a secondary hearing test, which I felt wasn't as professionally done as in Dewsbury Hospital and then after another long time of waiting, we finally saw the specialist who had three other people with him whom he hurredly introduced to me (one was a student and I still don't know who the other people were) and asked if it was okay for them to stay. He said my daughter's hearing was fine and there were no issues. I was extremely relieved about this but it would have been nice if he had been more personable and taken the time to explain why this was the case...maybe even speaking to my daughter considering it was her ears we were talking about? My daughter's appointment felt more like a lesson for the students rather than an appointment being made for her benefit. I'm glad her hearing is fine now but I didn't think it was a great experience overall.