Chickenley Medical Centre
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Based on 28 reviews
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Reviews (28)
Easy to access help
March 21, 2024
I have been able to get appointments easily for my toddler on many occasions. However, I have found it difficult to get an appointment for myself and husband.
I have ongoing mental health problems and found it easy to access help and been referred accordingly.
I have ongoing mental health problems and found it easy to access help and been referred accordingly.
staff are really friendly
March 21, 2024
staff are really friendly , always welcoming , just need to stop saying no appointments.
No faults with doctors, referred straight away
For diabetes checks more appointments offered
No faults with doctors, referred straight away
For diabetes checks more appointments offered
Staff all helpful
March 21, 2024
I don't have trouble getting appointments , no major complaints.
Staff all helpful.
Staff all helpful.
Great service
March 2, 2023
Easy to make an appointment by telephone (familiar with the system), Can ask to see a particular doctor and be seen within a reasonable time.
Appointments are generally on time and not left waiting.
Appointments are generally on time and not left waiting.
Overall very happy with the service
March 9, 2022
Doctors , nurses and reception staff are all nice and helpful. I have visited both practices and they are both very accommodating. I book my appointments on line so don't have any problems getting to see a doctor or nurse and I have never been kept waiting long in reception to see the doctor.
Appointments
March 9, 2022
Very hard to get an appointment. I have to ring up at 8am to get one and I have had to wait a very long time in a queue. Then after waiting I have had to ring back the next day to get an appointment for that day. I am not usually waiting long in reception for my appointment . The response you get from the reception staff is mixed , you can tell from the moment they answer what they are going to be like and I don't like having to explain to them the reason for my appointment as it can sometimes be personal and a sensitive issue.
Appointments
March 9, 2022
It is not always difficult to book an appointment as I call up on a morning but it would be easier if you could call up the day before and get to see the doctor the next day. Sometimes you have to wait a while as your call can be passed to the Batley surgery so you have two sets of waiting time. If you are poorly you have to call up on the morning and hope to get on the phone before someone else to get an appointment that day.
Very pleased
March 9, 2022
It's a pretty good service and I have always found the surgery really good. I normally ring up to book appointments and usually find it easy most of the time managed to get one. Sometime I will need to ring up a few times to get through but when I have rung back I have been quite lucky to get an appointment. I order my medication online and don't have any problems with this.
The reception staff are always polite and helpful . I also find it useful to be able to book appointments with the nurse in advance so I can plan ahead and don't have to remember to book an appointment as they send me a message and I can put it in my diary. The doctors are always polite and listen to me and have always acted on my concerns and health issues. Even through Covid I have still had referrals and things followed through.
The reception staff are always polite and helpful . I also find it useful to be able to book appointments with the nurse in advance so I can plan ahead and don't have to remember to book an appointment as they send me a message and I can put it in my diary. The doctors are always polite and listen to me and have always acted on my concerns and health issues. Even through Covid I have still had referrals and things followed through.
Helpful nurses
March 9, 2022
I visited the nurse today for a booked appointment and as I have regular appointments with the nurse it helps that I can book my next appointment on the day. The nurses have always been helpful and listen to me, the doctors are friendly too and will give me enough time to explain what the problem is and what I need. I don't use the online service but during Covid I did get an appointment sent through on a message to go for my vaccinations and flu jab. I was happy getting them and it was less stressful for me as they arranged the appointment. I am aware of the out of hours appointments but I have not had to use them.
Sometimes have to wait after appointment time
January 15, 2020
I asked for an appointment today and got one. Most of the time it is like that. Sometimes I have to wait 20 minutes after my appointment time so see the doctor, it has happened on a few occasions. I don't feel rushed and I am given enough time to explain but this can depend on the doctor I see.