Right to Respond

Healthwatch Kirklees is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Cleveland House Nursing Home

Lack of attention to needs of individual

96 year old lady, a beloved grandmother and mother. We provided all toiletries and adequate things but staff were not even able to clip her nails. They became so long and dirty, in the end I had to do myself. Her food intake wasn't being monitored as she lost so much weight in the last week of her life it's untrue. When picking up my mothers things days after I was abruptly handed them and never even so much as a condolence was offered. So much for the thousands of pounds this home was receiving on a monthly basis. I shall be complaining big time.