have to wait over a week for an appointment
The telephone system changed a few years ago where you are now put in a queue (sometimes 8 or 9 before you), not only that but you are paying for the call while you are in the queue! Before this system was adopted you would have got an engaged tone which meant you had to phone again later. But at least you were not charged for being in a queue. Apparently they make money out of this latest telephone system.