Continence Advisory Service (Locala)
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Based on 6 reviews
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Reviews (6)
Second time I've had to ring up
March 13, 2023
Telephoned a month ago about my incontinence pads heard nothing have had to chase them up with another Telephone call was told that a message was sent across to department that deals with this after two weeks will have run out of pads and I have my bowels done on the bed you are taking away my basic human rights needs
4 months and still waiting for 1st appointment
September 7, 2022
Very poor experience, lack of communication as far as no communication at all. The call handlers don't know anything about the person who is waiting to be seen or if someone is coming out to actually see the people whom are in need of personal pads etc. No help given no products so left people to live mucky and wet through daily. Which increases the load for homecare staff. Very poor service that needs to be run by people who actually can help vulnerable people live comfortably and clean.
Helpful nurses
July 5, 2022
They have helped to get me what was needed
Overly Bureaucratic Process
June 8, 2022
I am the main carer for my father, who has dementia, including some continence issues. I wanted a bit of advice on the best pads or pants for his needs. I filled out the detailed form on the Locala website, explaining my father's continence issues, after which I was notified we would be given a continence consultation. I then received yet more forms to complete, including a continence diary.
If you fail to return the forms within a specified period, you don't get a consultation. I found the whole process overly bureaucratic and gave up. I understand the need for such detailed information, if a full consultation is being sought, but this was not my objective - and there appears to be no way of accessing quick general advice from this service.
This service may be good if you are looking for a comprehensive continence review, but it failed to meet my needs and I sought the advice I needed elsewhere.
If you fail to return the forms within a specified period, you don't get a consultation. I found the whole process overly bureaucratic and gave up. I understand the need for such detailed information, if a full consultation is being sought, but this was not my objective - and there appears to be no way of accessing quick general advice from this service.
This service may be good if you are looking for a comprehensive continence review, but it failed to meet my needs and I sought the advice I needed elsewhere.
Dreadful!
October 26, 2021
I am disabled and chronically ill. I am housebound and have GP calls over the phone.
I called to make a referral and they said that as my GP is in Halifax I can't be seen in Huddersfield even though I live there, am housebound and disabled.
The website only said that you cannot make an appointment if you have a Stoma AND your GP is outside Huddersfield.
It doesn't say you can't if you do not have a Stoma!
I cannot get to one in Halifax as I live in Huddersfield
NHS said that they have to make reasonable adjustments but they don't at all!
The staff member on the phone was disgraceful. Rude and just kept repeating the same thing even if you asked about what she mentioned she would just repeat the same words like a robot.
No help at all!
Apparently disabled and housebound to locala means that they don't follow the equality act....
I spoke to numerous departments of the NHS and was told they SHOULD take my appointment!
They are supposed to help if you are disabled and are in the area and still let you have an appointment if you cannot go further due to being disabled.
I can't even go outside without extreme pain so I cannot get to a place 40 mins away by car when I don't even have a car and can't use the bus, not that there is a bus that goes there and even if I could use the bus, it would have taken over 3 hours to get there due to changes and the once an hour bus.
Rude staff and don't care if you are disabled at all.
I asked to speak to someone else like a supervisor but she never put anyone else on nor looked into it. She just repeated herself about 10 times.
I need to get this bladder issue seen to but I can't now!
So what am I supposed to just live with it? According to the NHS, NOPE they SHOULD have seen me!!
I called to make a referral and they said that as my GP is in Halifax I can't be seen in Huddersfield even though I live there, am housebound and disabled.
The website only said that you cannot make an appointment if you have a Stoma AND your GP is outside Huddersfield.
It doesn't say you can't if you do not have a Stoma!
I cannot get to one in Halifax as I live in Huddersfield
NHS said that they have to make reasonable adjustments but they don't at all!
The staff member on the phone was disgraceful. Rude and just kept repeating the same thing even if you asked about what she mentioned she would just repeat the same words like a robot.
No help at all!
Apparently disabled and housebound to locala means that they don't follow the equality act....
I spoke to numerous departments of the NHS and was told they SHOULD take my appointment!
They are supposed to help if you are disabled and are in the area and still let you have an appointment if you cannot go further due to being disabled.
I can't even go outside without extreme pain so I cannot get to a place 40 mins away by car when I don't even have a car and can't use the bus, not that there is a bus that goes there and even if I could use the bus, it would have taken over 3 hours to get there due to changes and the once an hour bus.
Rude staff and don't care if you are disabled at all.
I asked to speak to someone else like a supervisor but she never put anyone else on nor looked into it. She just repeated herself about 10 times.
I need to get this bladder issue seen to but I can't now!
So what am I supposed to just live with it? According to the NHS, NOPE they SHOULD have seen me!!
Useless poor quality care
October 2, 2019
Frustrating experience. It started with me calling this customer service centre called spic which was a nightmare. They were rude and unhelpful and would not help me get seen by the continence nurse. The woman at spic customer point of access refused to help and insisted I had to go on line to refer myself. I was in tears. I had to go to my granddaughters to get help from her to go on line and fill out a long irritating form and wait 19 weeks to get an appointment. Then when I got to the clinic I was told they don’t even have the ability to test my wee or fill out a form like the hospital or my doctor GP does and get it checked. I was flabbergasted how poor the service is run without any ability to do basic tests. In this day and age I have never heard of a clinic that can’t send off or check a wee sample. It sounded very odd and outdated and unhelpful just like their spic customer service team. I ended up back at the Gp surgery having to make another appointment to get tests done the locala team should be doing. I was going back and forth which was silly. I told my GP don’t send me back to this locala people again. They made my cry. It was horrible.