Continence Advisory Service (Locala)
Useless poor quality care
Frustrating experience. It started with me calling this customer service centre called spic which was a nightmare. They were rude and unhelpful and would not help me get seen by the continence nurse. The woman at spic customer point of access refused to help and insisted I had to go on line to refer myself. I was in tears. I had to go to my granddaughters to get help from her to go on line and fill out a long irritating form and wait 19 weeks to get an appointment. Then when I got to the clinic I was told they don’t even have the ability to test my wee or fill out a form like the hospital or my doctor GP does and get it checked. I was flabbergasted how poor the service is run without any ability to do basic tests. In this day and age I have never heard of a clinic that can’t send off or check a wee sample. It sounded very odd and outdated and unhelpful just like their spic customer service team. I ended up back at the Gp surgery having to make another appointment to get tests done the locala team should be doing. I was going back and forth which was silly. I told my GP don’t send me back to this locala people again. They made my cry. It was horrible.