Locala offers a free and confidential service providing contraception and STI (sexually transmitted infection) care in clinics across Huddersfield and Dewsbury all offering appointments and ‘queue and wait’ clinics.
• A full range of contraception including implants, coils, condoms and emergency contraception
• Testing and treatment for sexually transmitted infections (STIs)
• Finger prick testing for HIV
• Post exposure prophylaxis (PEP)
• Assistance with unplanned pregnancies
• Sexual health help and advice
Dewsbury Health Centre - 03033309981 Princess Royal Health Centre (Huddersfield) - 01484 344 260 Cleckheaton Health Centre (Thursdays only) - 030 3003 4542
mental health or situations such as children or babies.
Long wait times which I semi understood for my coil removal, however it was nearly 2.5 hours and over 10-15 people went in before me.
There were no signs for toilets or information about a drink even a cup of water or a cup of tea.
Even when you're told you're on a priority list it can be more than 2 hours with no idea where you are in the queue. Parking is expensive.
The staff of you get to see them (I haven't always) are good but the service is set up badly
Was told by the reception I couldn't make appointment with doctor so I left as no childcare. He then called me & booked me an appointment.
They need to re-think & find a way to see people quicker, so many people booked in & waited but left.
Response from Engagement Manager, Contraception and Sexual Health Services (Locala)
Thank you for your feedback we are 100% committed to hearing patient experiences and welcome suggestions for improving our service where possible. We do acknowledge that the waiting times can be long & frustrating when attending our Queue and Wait sessions. It is difficult for us to keep everyone in the loop in terms of how long they will have to wait, as a lot of our clinicians have different skills so it does depend on which team members are working and how many of them there are in a clinic.
We do look at our service regularly to try and meet the needs of those attending, it isn’t easy to make it accessible for everyone, all the time so we apologise for this. We are trying our best! Thank you for acknowledging that the staff are lovely. we will pass this on to the team and their managers.
If you have not managed to get in to the service for the support you need then please let us have a contact number for you and we will do what we can to assist. My email address
I went under the impression that you could give whatever name you wanted. This is clearly stated on the NHS website. I was pulled up because me details didn’t match NHS records. Speaking to other sexual health services across the country has indicated that indeed this is the NHS policy and Locala could be in breach of national policy.
I won’t attend again on this basis.
Response from Complaints Manager, Contraception and Sexual Health Services (Locala)
We are more than happy for you to use another name when you attend clinic, all that we would ask is that you always use the same name on every occasion so that we can ensure that the medical records we hold for you are correct and consistent. If you don’t want to use your own name, you can advise the receptionist of this on arrival, or when handing your form back to them, and we can register you on our system as the name you want to be known as.
We do of course encourage everyone to use their own name, as our clinical system is private and confidential, therefore no one outside of the service can view the information that you share with us, unless we feel that you would be at risk of any harm if we didn’t share with other professionals. This should have been explained to you during your visit and I would offer my apologies if this wasn’t the case. Following your feedback we have reminded staff that clients can register under a different name with the service.