problems. The appointment came quickly within a week which was good. On arrival at the appointment the staff member said they couldn't do the hearing test due to wax build up and this would need to be sorted before the test could be performed. He was given a letter to take back to GP's to sort this out first. This seems a real waste of time, for my husband, the hospital, the administration department when he had been referred from GP. Either the GP needs to make sure that this isn't an issue before asking the patient to attend or the department needs to perform the ear syringing if it is an issue. Not very streamless service- how many times is this happening. My husband had to take time from work and pay parking costs and still needed to go back at some point in the future to sort the issue. Not well thought out. I would have given 2.5 stars if i could.