got tired of no shows when expecting a District nurse visit and was getting no phone call to let me know. I have refused now to wait all day andI insist the visit has to take place between 8.30 and 1pm. But last month didn't see a nurse at all, visits cancelled at the last minute . Whilst some of the nurses are very nice, there is no continuity of care and some of them just stare at their computer screens and rattle off tick box questions - bowels?, skin?, appetite? . I checked the NICE guideline for care of cancer patients and one is the importance of physchological support for patients with terminal illness. I don't feel Locala staff have been trained to provide such support or are able to demonstrate any understanding of how a patient with a life limiting illness may feel. As a company they certainly don't make this patient feel as if I matter.
will have received before. My Mum last away this week while receiving your care. Everyone was kind sympathetic and professional. We only had a small time with her at home, but with your help, I had some special times with her. Thank you all once again.
Response from Complaints Manager, District Nursing (Locala)
My condolences for your sad loss.
Can I thank you for taking the time to leave these kind words at what must be a very difficult time. No doubt the team would say that they were just doing their job, but I am sure they will be pleased to know they made a difference and allowed you to spend some special time with your Mum.