Response from Engagement & Inclusion Manager, District Nursing (Locala)
Thank you very much for sharing this feedback about our District Nurses. I will share this with the teams who are busy looking after patients in their homes who need lots of care and support. They are a dedicated team and getting feedback such as this really does make a difference to them.
got tired of no shows when expecting a District nurse visit and was getting no phone call to let me know. I have refused now to wait all day andI insist the visit has to take place between 8.30 and 1pm. But last month didn't see a nurse at all, visits cancelled at the last minute . Whilst some of the nurses are very nice, there is no continuity of care and some of them just stare at their computer screens and rattle off tick box questions - bowels?, skin?, appetite? . I checked the NICE guideline for care of cancer patients and one is the importance of physchological support for patients with terminal illness. I don't feel Locala staff have been trained to provide such support or are able to demonstrate any understanding of how a patient with a life limiting illness may feel. As a company they certainly don't make this patient feel as if I matter.