Right to Respond

Healthwatch Kirklees is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Edgerton Dental Clinic

Rude staff

The receptionist is rude and confusing. I had my first consultation and needed a scale and polish afterwards which my therapist recommended. I booked this straight after my consultation. As I was leaving from work early, I got a call from the same receptionist to say he is confused as to why I have ‘another’ scale and polish booked within 3 months. When I explained to him, he was very rude and said that on my notes it said I had a scale and polish with my first dental consultation. I was not made aware of this. He tried to make the NHS appointment into a private appointment an hour before the appointment. I had to cancel as I was not happy with the receptionist rude demeanour and confusing information. Plus the dentist who saw me was nice but he only came in for 5 minutes and talked so fast and didn’t let me discuss the issues I had properly. I still haven’t got my problems fixed because of rude receptionist and prioritising of private patients.

Anonymous