Elmwood Family Doctors - Holmfirth

I have been seeing couple of doctors within the practice for my long term problems and find both of them quite caring and helpful. Best thing I find is that I can get to see them easily and find the option of booking appointments online quite helpful.

I had booked an appointment for the Monday afternoon after being advised to do so by a consultant at St James's hospital in Leeds.

That morning the receptionist contacted me to say the appointment had been cancelled due to the doctor having been taken ill and had to go home. Fair enough we all get poorly. I was offered appointments on Tuesday morning with a choice of two doctors. Perfectly acceptable I chose one and turned up in good time.

It was 30 mins past the appointment time when i was called in by the doctor. Not unusual or a great worry I appreciate patients need to discuss issues with the GP.

It's a pity I wasn't extended the same curtesey as the doctor greeted me with 'I'm 30 mins behind, yours is an extra appointment I've fitted in can we stick to any urgent issues?' If it wasn't for the fact I needed to get a hospital appointment/referral arranged I'd have walked out there and then and made a fresh appointment to see a doctor who was prepared to give me the time and respect I, like any patient, deserved.

I was constantly talked across throughout the appointment and left thoroughly upset by the whole process. I will not make an appointment with this doctor again and would actively disuade others from doing so.

Fantastic doctor (lead GP at this practice). Trust him implicitly. Have to wait a long time to get an appointment with this doctor. When I see one of the other doctors, they don't know anything about my condition, which is quite rare, so I have to start telling my story from the beginning. I will see one of the other doctors for routine appointments, but not when I want to see someone about my long term condition. Receptionists are always very good, very polite.