Right to Respond

Healthwatch Kirklees is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Huddersfield Royal Infirmary (HRI)

Had to have a blood test. Experience good.

I was instructed by Lindley Practice to make an appointment for a blood test. The problem was in getting through to appointments department. There is no longer a queuing system on the phone, just a message saying that if no one answers immediately, hang up and try again. This meant I spent a hour each day for three consecutive days before I got through. This is totally unacceptable.