Kirkburton Health Centre
Feedback Rating
Based on 48 reviews
Leave your Feedback
Reviews (48)
Lack of communication and follow up
January 30, 2024
Had tests at hospital, told to expect results in 2 weeks. No contact from GP, rang after 2 weeks, told results not there. Waited a while longer and then completed e-consult and finally received a response. Disappointed that I received no contact from surgery and had to chase.
Disappointed
October 5, 2022
I have been left feeling disappointed with the support from some of the doctors at the surgery.
Appointment booking system difficult
July 11, 2022
When I have tried to book on line it has said there are no appointments. If I am calling up for an on the day appointment it is because I need to be seen. I don't come often.
Helpful, flexible and understanding
July 11, 2022
They have been really helpful , flexible and understanding. The only thing that has been an issue is when I have had a diagnosis then when referred it has been something else. Directed very much to medication instead I would like a more holistic whole person approach, for example Talking therapies/ CBT.
Appointments
July 11, 2022
Phoning up at 8 am to be 15 th in the queue and then you hang on to be told there are no appointments left but you cannot book for the next day and have to go through the whole process again the next day. The standard answer is to be offered an appointment in 3 weeks, but sometimes you need one sooner than that . Staff can only do what they can do . I prefer the old system
Staff try their best
July 11, 2022
The staff try their best but it's the same old story with getting appointments. Having to ring up on a morning to be 14th in a queue. I thought it was a good idea to book on line but it doesn't seem to work at all. When I tried there was no appointments so gave up and it isn't because I wanted to see a specific doctor or date. I would like to be told about other services available in surgery that I can access or be referred to such as a dietician / nutrition service.
Mental Health appointments
July 11, 2022
Booking appointments should be more flexible rather than having to call up on a morning. I would like mental health appointments.
Booking appointment system doesn't work
July 11, 2022
Once you are here it is fine and they are all great but the booking appointments system doesn't work. It says there are no appointments, It's the worst idea in the world to have to ring up at 8am in the morning. It's not flexible for working people or parents on school run, you can't spend so long waiting on the phone to get through. When you go online it says there are no appointments which means you end up going to A+ E. To pre book you have to wait about 3 weeks and you can't book ahead for 8 weeks for repeats as the system doesn't pre-book that far ahead. The receptionists are doing the best in the circumstances. It was never perfect before but has got worse. I would just like to be able to call up and get an appointment over the next few days. Evenings /Saturday appointments would help.
wait for routine blood test results
July 11, 2022
I sometimes have to wait up to 3 weeks for a routine blood test result which seems a long time to wait for a telephone appointment. could this be made available sooner. It would be nice to be assigned a doctor and know who they are.
Doctors and nurses are excellent.
July 11, 2022
There has been problems since covid but it is getting back to what it was. I call up to get appointments and ring at 8am and often in a queue but usually get one. It would be better to pre- book appointments rather than ring up on the day for less urgent / routine appointments. Reception staff very good