Abrupt, off hand staff, phone calls unanswered
Advert on TV, says "if you have a health problem, don't worry ring your doctor", but this is okay if a person actually answers the phone!!! Tried for 8 days at various times, but each call clicked off, no ring at all. Went to the surgery to ask receptionist to ask doc for phone call. The off hand abrupt reply from receptionist was "No, you have to ring the surgery",I replied I have been ringing for 8 days but can't get through "!!. Receptionist then said" go home and keep ringing ", which I did for another 3 days but got no reply. Not at all a good experience during this Covid time, without any explanation .Pleasant and understanding staff may ease the situation, but sending a patient home in excruciating knee pain, to continue ringing the surgery, instead of just taking the message for the doctor to contact me is appalling.