Lindley Group Practice
Feedback Rating
Based on 54 reviews
Reviews (54)
Very poor reception staff
January 11, 2021
Reception staff are never positive or caring but today they were rude and the tone and approach was completley not needed - asking for an appointmenet should not leave you feeling dreadful
Good
February 5, 2020
if I need to go I ring up to get an appointment. They let me know when they can fit me in . I prefer to see someone downstairs as I feel safer . I have on occasion been offered a slightly longer appointment to talk about a few problems
nice staff
October 3, 2019
Really nice staff. Can normally see same GP and she can remember everything! Had 3 family deaths recently and they were brilliant. Did home visits to my dad and came out every time we requested it. Can always get appointments.
Great service
June 13, 2018
I do not often come to surgery but the drop in sessions have been ideal for me and have always been seen within an hour. It is especially noted when I hear others complain about wait times of weeks.
Friendly service
June 5, 2018
A friendly and efficient service and informative service
Unable to book an appointment with a doctor
September 8, 2016
Attempted to book a same day appointment with a doctor on Monday morning and phoned the surgery at 7:30am as advised. After recieving an engaged tone on my first few attempts, I managed to get through to someone at 7:45am and was informed that all appoinments had been taken for that day and I should call back on Tuesday morning. I phoned back at 7:30am on Tuesday (as advised) and recieved an engaged tone on the first few attempts, before speaking with someone at 7:40am, Again, I was advised that all appoinments for that day had been taken and that I should try to call back on Wednesday, or alternatively use the 'drop in' session on Wednesday, From my previous experience of the 'drop in;' session, I had to wait for in excess on an hour, which isn't feasable, as I have a full time job. The other alternative was to book an advanced GP appointment, but the first available slot was on Tue 4th Oct (4 weeks away). I undersatnd that my surgery is under increased pressure, due to new housing developments in my area, but It's really dissapointing that I am unable to book an on-the-day GP appointment at my local surgery. I would hope that changes could be made to faciliate a greater number of on-the-day bookable GP appointments.
Receptionists arent polite
August 7, 2016
The new receptionists are so arrogant which is a shame they are a few good doctors however one palmed me of when i was young blaming low moods on being a teenager! 9 years later im suffering worse than ever
Used to be a lovely surgery
July 23, 2016
Unfortunately the receptionists let it down the old receptionists used to be so lovely but a couple of the newer ones are truely very rude! And some of the doctors don't appear very knowledgable however i must point out that some of the doctors are fabulous and never seen to fail! Fantastic
Think they take on too many people
July 22, 2016
This doctors seems to constantly be taking on new patients which really doesnt make any sense seen as though the patients they have can't even manage to get an appointment. I think if they didn't have as many other patients like other doctors theyd be able to give patients the care that we deserve not to be rushed out of the room and ignored because you've been squeezed in! The receptionists also have no remorse what so ever and i find them very rude. On a more positive note they do have some very good doctors at the surgery its just a shame they physically cannot fit you in to give the care and support needed
Awful receptionists
July 19, 2016
Receptionists are very very rude
