Locala Single Point of Contact

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Based on 4 reviews

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Reviews (4)

Very poor very frustrating

July 17, 2023

Continuously let down expecting the district nurse. Currently been on hold for last 28 minutes trying to check when/if district nurse will arrive. Now they have hung up. Very angry very concerned.

Anonymous

Reply from Locala Single Point of Contact

Hi there
I am sorry to hear of your poor experience trying to get through to the Health & Social Care Hub. If you could call our Customer Liaison team on 0303 003 4529 (option 2), we would be happy to look into your concerns.

Best wishes
Sarah

I cannot get an appointment

March 29, 2023

Starting in Oct its now march . I can't get an appointment. No help from reception staff.

Reply from Locala Single Point of Contact

Hi there
Please can you contact me on sarah.true@locala.org.uk and tell me which service you are trying to get an appointment with.
Many thanks.
Sarah

Call answered straight away

September 7, 2022

My initial call was answered straight away and details taken by the woman on the phone. I was then called back within an hour or so by the duty health visitor who gave excellent information and advice.

Anonymous

Reply from Locala Single Point of Contact

Thank you for taking the time to share this feedback. I am so pleased to hear that our team were able to answer your call so quickly and that the Health Visitors responded in a timely manner and were able support you with your query.
Best wishes
Sarah

Sarah True
Engagement Manager

Their systems are rubbish

February 25, 2022

They left a message asking me to ring them back to confirm an appointment. Twice. Each time when I did they said it was not needed. What a set of time wasters. Cannot cope with this organisation. Needs someone to sort them out.

Howard Walker

Reply from Locala Single Point of Contact

I'm sorry to hear you are not happy with the service you received. I don't think it was our Single Point of Contact that asked you to call them back it was probably the service you had an appointment with. If you would like me to look into this in more details then please contact me on sarah.true@locala.org.uk.
Best wishes
Sarah

Locala Single Point of Contact