Mirfield Health Centre

So been with this practice for a fair few years and then the practice updated its system to online prescription which was great and that’s until recently when now you want to order MEDICATION I need it now says can’t order them until so and so date well I am sorry but need these now (inhalers) can’t really hold back important medication like this , so now you phone reception to tell you can’t do it over the phone but I am explaining can’t do it online , I used to have 3 inhalers but last time they thought it was a great idea to only allow 1 , how daft so if I lose that one then I am stuffed well done to this practise, so now had it upped to 2 after arguing my case( shouldn’t have to should of been common sense) I said I had ran out but receptionist said I would have to wait 2 days , I said that will after to be fine for her to say so you haven’t really ran out then , my reply yes I have but beats waiting another week. My wife as also come across this same policy of giving people a date they can order prescription my wife says it doesn’t add up and the tablets she takes shouldn’t have a pause in between so again this practice to risking me and my wife’s health well done , another note they never answer the phone and to see a doctor is a joke, the amount of time I see those waiting seats empty but some how can’t make appointment with a doctor , mustn’t have any doctors here

I rang this morning and the call lasted over 6 minutes the phone just ringing out with no reply, and after 5 more attempts with no success, the phone was engaged. I gave up. Thank goodness it wasn't an urgent call.

I've had to go to 2 private doctors to get any help with a severe issue and even though I've done this the doctors at the surgery will not help assist within the NHS for follow up investigations, I've also discovered that my medical records are not accurate or reflect my exsisting medical issues in full hindering assessments and follow up , phonecalls to reception aren't logged and its often difficult to even get past reception to speak a doctor ,this also is not an isolated case as 2 other members of my family are also getting fobbed off when approaching the surgery with health cincerns

Contacted the surgery for my 94yr old mum. Described skin condition, prescription issued. Several contacts over a few weeks to repeat or alter treatment.Efficient and caring treatment from reception to GP’s. Could not wish for a better surgery.

My daughter suffers with re-ocurring tonsilitus, she has been on antibiotics alot since Sept. During lockdown she has had it twice & is still finishing her antibiotics course. From ringing the surgery to having a call back, has been amazing from start to finish. Very helpful staff throughout & put my mind at ease & my daughter's health first. She had a doc appt at Dewsbury health centre today as she wasn't getting better. From her arriving to leaving was very efficient, helpful & safe.

Nothing us too much trouble. My husband has serious heath problems but tge care has been exemplary. Fruendly and efficient staff.

I've always had good experience with MHC, and during lockdown I've had some brilliant service. Initial telephone consultations with Dr, quick trip in for some tests and prescription ready and waiting for me.

I really do hope that they keep the telephone consultations to some degree after lockdown, it made the whole process a lot quicker, but at the same time I felt listened to and looked after.

Diagnosed and prescribed medication over phone by a very friendly and helpful nurse practitioner

Polite Receptionists. Doctors are polite and thorough

Difficult to get appointments. Can't book online because I don't use a computer of have a fancy phone - having everything online leaves older people excluded.
Can't get to see the GP I want to see. Years ago, I used to know my doctor and they knew me but this is not the case any more.