In 9 mouth I've had 3 appointment and spend 12 minutes with the doctor . Ever time I'm sit waiting for 40 minutes or more . After been referred for physio therapist . I have never been in so much pain . You can't an appointment now . If you do get through to someone they is no appointment available. This service is a waste of money and my time .
Response from Complaints Manager, Musculoskeletal Service (Locala)
Thank you for taking the time to post your comments on the Healthwatch website.
I would like to apologise that you have not had a satisfactory experience in relation to the treatment you received at our MSK Service. I would very much like to investigate what happened in your case and would be grateful if you could contact our Customer Liaison Team on 0303 003 4529 option 2 and provide more details.