Musculoskeletal Service (Locala) Healthwatch Kirklees

Musculoskeletal Service (Locala)

The MSK (Musculoskeletal) service provides assessment and treatment of patients with complex musculoskeletal conditions - these usually affect the joints, muscles, bones and soft tissue. The team includes 3 GP’s with a specialist interest in Musculoskeletal Medicine, 8 Advanced Clinical Practitioners in Physiotherapy, and an Advanced Clinical Podiatrist. The team will diagnose and manage your condition and support you with a tailored plan of care. This could include referral for physiotherapy, further investigations such as MRI, X-Ray or blood tests, injection treatment which can be offered in our clinic or onward referral for a surgical opinion or pain management. There is a community clinic based at Princess Royal Community Health Centre, providing assessment and treatment of patients with complex musculoskeletal conditions - these usually affect the joints, muscles, bones and soft tissue. 10 clinicians are supported by members of the admin team.

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Reviews (7)

the staff are nice and helpful but

January 16, 2024

nice friendly staff but if you need to call them they never seem to answer then discharge you after calling from a weird looking +44 number instead of a normal 07etc number

Anonymous

Reply from Musculoskeletal Service (Locala)

Good Morning,
Thank you for taking time to share your experiences with us. The telephone number that ask patients to use is 030 3330 9994
I am sorry that you have struggled to contact the team. We call patients from our laptops so the number will often appear differently to a mobile telephone number or land line. We have plans to address this for 2024 as we know its confusing !
Please email makingadifference@locala.org.uk if you do not manage to sort out your appointment and i will happily support you with this.
Emma

prefer going to hospital

February 10, 2023

whenever I need an injection in my hip they don't put the numbing gel on so i prefer going to the hospital

Anonymous

Reply from Musculoskeletal Service (Locala)

Hello
We would like to understand your experience in more detail, if you are happy to start a conversation about your experiences when using the MSK service please email makingadifference@locala.org.uk I will work with the service to ensure your concern is addressed.
Thank you
Emma
Patient Engagement and Experience manager.

not much help

February 10, 2023

I am referred back to MSK repeatedly and they just give me the same exercises again and again that are not much help and don't do much good. I always see a different person topo which I don't think helps.

Anonymous

Reply from Musculoskeletal Service (Locala)

Hello
I am sorry that you have had a negative experience when using the MSK service. Please email makingadifference@locala.org.uk to tell us more. I will work with yourself and the service to address these concerns and ensure that a solution is found.
Thank you
Emma
Patient Engagement and Inclusion manager

Poor service

October 16, 2021

The good. Therapist who “treated me” appeared knowledgeable and caring.
The bad. She suggested trying Pilates to solve my issue. Apart from this, she also gave me a telephone number to call if I decided I wished to undergo some form of therapy - I was to call the direct MSK number to make appointments. I phoned several times, left two clear and precise messages why I was calling, who I was and who had given me the number and heard absolutely nothing back from anyone.

Michael

Amazing

September 6, 2019

No matter where I went doors closed in my face , people at Musculoskeletal service were awesome to me thank u

Alan Lyles

Neck and arm pain for 2 years

July 19, 2019

I was referred to this service by my GP . In 9 mouth I've had 3 appointment and spend 12 minutes with the doctor . Ever time I'm sit waiting for 40 minutes or more . After been referred for physio therapist . I have never been in so much pain . You can't an appointment now . If you do get through to someone they is no appointment available. This service is a waste of money and my time .

Anonymous

Reply from Musculoskeletal Service (Locala)

Thank you for taking the time to post your comments on the Healthwatch website.

I would like to apologise that you have not had a satisfactory experience in relation to the treatment you received at our MSK Service. I would very much like to investigate what happened in your case and would be grateful if you could contact our Customer Liaison Team on 0303 003 4529 option 2 and provide more details.

Poor waiting times

February 15, 2018

Waiting times- very oversubscribed. Taken 9 months from referral to appointment and then waiting for scans etc. Great booking systems - online with and password.

Anonymous

Musculoskeletal Service (Locala)