NHS 111

111 is the NHS non-emergency number. Call 111 and speak to a highly trained advisor, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Contact

111

Springhill 2
Brindley Way
Wakefield 41 Business Park
Wakefield
West Yorkshire
WF2 0XQ

Location

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Reviews (14)

Appointments

July 5, 2022
Whenever I call the service to get an appointment they tell me to go to the website and I need to explain that I cannot because I cannot see. The website isn't suitable for people like me.
Anonymous

Not called back

June 30, 2022
My friend had a head injury so I rag 111 for advice. I spoke to an operator who asked me a lot of questions and was told I would receive a follow-up call that afternoon by a staff nurse to check in on my friend. That call never came. Luckily he was ok but for all they knew or cared he could have got a lot worse.
Anonymous

Empathetic call handler

October 22, 2020
I recently had a car crash and contacted 111 after my go advised. The lady I spoke to initially was really empathetic and supportive. The clinician however who then called me from this service didn't seem to have the same approach and she just told me to go to A&E.
Anonymous

Quick diagnosis and care

July 12, 2018
Pains in stomach, and wanted advice on what to do. Put through to doctors, and there was quite a long wait, but they did not hesitate to phone the ambulance for me. I was diagnosed with a bladder infection immediately.
Anonymous

First Class service

September 22, 2016
The lady on the line realised my grand daughter was in distress and sent an ambulance immediately(10 minutes). 15 minutes later we were in the children's ward- fantastic service.
Catherine B

Pleasantly surprised

November 2, 2015
Over the last week, I have had toothache and really struggled to get an appointment with an NHS dentist because I wasn't registered. I was advised to call NHS 111, but I hadn't heard good things from other people. However, I did call and had a really positive experience. The person I spoke to was professional and friendly; they asked some set questions and said that I needed an urgent appointment with an urgent dentistry service, and that they would pass on my details to them for arrangements to be made. I was called back within a couple of hours, and was able to make an urgent appointment at the weekend. I was really impressed with the speed at which things happened and the help I received.
Helen

They don't call back

August 14, 2015
Called up this number many times, they don't call me back.
Anonymous

First time good experience

August 14, 2015
For the first time I can now give NHS 111 good feedback. I was helping a client look for a dentist and they called back within 10 minutes and offered a next day appointment
Anonymous

No call back

June 22, 2015
Called them for an appointment with the emergency dentist, but nobody called back.
Anonymous

Wrong information

June 22, 2015
They gave wrong information. No dentist is accepting NHS patients.
Anonymous