What a joke.
I called the office as my wife’s wheelchair had broken. Was told they would call and engineer and they would call back. Had to call a few times after waiting. Ended up calling engineer who wasn’t called by the office. Unfortunately he didn’t have the part to repair it, but did say if he had been called he could have gone back to the depot to get the part. As such my wife has been left with no way of getting around over the weekend because someone in the office couldn’t be bothered to make a phone call. It’s a disgrace that people who rely on their equipment for mobility can’t get the assistance needed because someone is more bothered about getting out of work and finishing for the weekend than helping someone who has a basic need for their equipment