Poor Care
Letters from my hospital consultant which included medication prescribing advice took up to three weeks to be scanned onto the system and then actioned. On one occasion I contacted the surgery 4 days after receiving a copy of the letter. I was advised the letter was not on the system and the Care Navigator did not have the time to look through 'a thousand' letters but if I brought my copy in they would scan it. It then took a further 4 working days for the medication to be prescribed. I submitted a letter of concern about this to the surgery over a month ago, I have had NO response. At a recent appointment, the GP was very abrupt and towards the end of the consultation stood up and moved to the door whilst I was still talking. A relative had blood results for levels of his medication. It took so long for the results to be reviewed that the GP asked for the blood tests to be repeated before he would prescribe an increased dose of the medication. The GP telephone message asks for patience with the team as they are short staffed. This has been the same message for over a year. It is not for the patient to accept a lower standard of care because of the surgeries shortfall.