to find the door closed and locked (I tried to call to inform them I would be on my way from work to pick up the prescription at 1835 no one answered the phone) I was trying to phone them whilst stood outside the door but again no one answered. I could see staff stood around so I knocked on the door to have shouted at me ''WERE CLOSED'' my response was to shout back not till 19:00. I was just ignored (I was not the only person that this happened to). I am fortunate that my GP's is on the same level and they could not understand why as they could also see that it was before 19:00 my surgery re printed my prescription so that I could go elsewhere.
now with few complaints, but as of late the general customer service has deteriated considerably. The ordering of my prescription has become farcical. The owing of my medications is becoming embarrassing. I have been kept waiting so many times. I have decided that I no longer want to take my custom there and will be going else where.