Right to Respond

Healthwatch Kirklees is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don’t mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation’s comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Pharmacy D Dewsbury Health Centre

Unhelpful staff

called for a vital prescription for my daughter at 18:50 to find the door closed and locked (I tried to call to inform them I would be on my way from work to pick up the prescription at 1835 no one answered the phone) I was trying to phone them whilst stood outside the door but again no one answered. I could see staff stood around so I knocked on the door to have shouted at me ''WERE CLOSED'' my response was to shout back not till 19:00. I was just ignored (I was not the only person that this happened to). I am fortunate that my GP's is on the same level and they could not understand why as they could also see that it was before 19:00 my surgery re printed my prescription so that I could go elsewhere.