Avicenna Pharmacy Dewsbury Health Centre

I've finally switched to a new chemist, because this just got worse and worse. For repeats, they tell you you need to phone them at least 3 days in advance because "we're a very busy chemist" ... But they don't answer the phone. Then you arrive and have to wait at least 20 mins but usually far longer while they get it ready - even if, by some miracle, you have managed to phone them and get through 3 days beforehand. You're also kept waiting in long queues because everyone has the same experience.

Always have a smooth experience at this pharmacy. The staff and pharmacists are efficient and kind, despite having to deal with abusive customers daily.

The staff are very slow , you are always waiting ages minimum of 20 minutes sometimes and hour and then told you have to come back because they don’t have the prescription in stock and they have to order it . This isn’t just me it happens to all my family and everyone I know who uses this pharmacy. My husband needed basic antibiotics a few weeks back and they didn’t even have those in stock and he had to go back. It’s an absolute disgrace. Why can’t you ever have a prescription ready and waiting for you to just collect it . Very inefficient, not even a nice waiting area you have to stand around getting frustrated and stressed knowing they won’t have your medication and will have to return!

This chemist is overrun with staff but none of them actually serve customers. Long queues and wait times. Staff can never find pre-orders. Today I turned up 5 mins after opening and was turned away for a pre-order from last week as the pharmacist had not turned up on time.

Nobody answers the phone they say it's not important answering the I've phoned them 15 times in half an hour and no answer im waiting for some pain killers they delivered 1 item of my prescription but not others it's not that I can collect them I've got covid it would be important to answer phone so I know what's happening with my medication

Completely and utterly disorganised. Before the current re-organisation collecting an already made-up order could take 20+ minutes as staff clambered over boxes and many mis-filed orders. With the re-organisation this has become a hopeless task. Some staff are great, but the majority simply cannot cope with the total chaos.

Always have to wait and they can never find any pre ordered repeat prescriptions quickly despite lots of staff

Customer staff trainging needed.

called for a vital prescription for my daughter at 18:50 to find the door closed and locked (I tried to call to inform them I would be on my way from work to pick up the prescription at 1835 no one answered the phone) I was trying to phone them whilst stood outside the door but again no one answered. I could see staff stood around so I knocked on the door to have shouted at me ''WERE CLOSED'' my response was to shout back not till 19:00. I was just ignored (I was not the only person that this happened to). I am fortunate that my GP's is on the same level and they could not understand why as they could also see that it was before 19:00 my surgery re printed my prescription so that I could go elsewhere.

I have been going to pharmacy D for several years now with few complaints, but as of late the general customer service has deteriated considerably. The ordering of my prescription has become farcical. The owing of my medications is becoming embarrassing. I have been kept waiting so many times. I have decided that I no longer want to take my custom there and will be going else where.