Very difficult times but feel reassured
My grandad was admitted and stayed at gate 41 for 3 days. We were so worried as we couldn’t see him or speak with him so was relying on phone contact with nurses. There were some delays in the phones being answered but we do understand that. I’d like to specifically mention one member of staff, who spoke to me twice in one day to update me fully on his condition, the plans and what they would investigate or do once certain results came back. She empathised with how we were feeling and gave me the time to ask anything and did not make me feel rushed, even though I know she was very busy. On being discharged my grandad said that on one occasion someone would not pour him a drink when he asked, as they said they’d seen him walk to the toilet. He’d only asked as he was shaking and worried about spilling. Other than that 1 incident, he said he had been looked after brilliantly and could not fault anyone else. That’s reassuring considering how frightened he’d been about being in there alone.