Rayner Dental Practice

Now known as Oaklands Dental

Contact

01484 531964

60 Bradford Road
Fartown
Huddersfield
West Yorkshire
HD1 6JE

Location

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Reviews (1)

Was spoken to inappropriately down the phone by the dentist

February 3, 2022
Made an appointment in November for me and my children, arrived 5 minutes late due to traffic from my children's school to the dentist, when I got there the dentist had gone home, turns out the receptionist had logged a different time on the system to the time she had given me. Received a call back after I'd sent email proof of this, accepting it was a system error and they rebooked the appointment. Received a phone call today, was spoken to inappropriately down the phone while 23 weeks pregnant, for forgetting about the appointment (my children have never missed a dental appointment in all their lives) this is the first time I've ever forgotten about an appointment, this was from the dentist himself, telling me it's the second time I've done it because he refused to accept the first time was their system error. I apologised as soon as he said it was him on the phone, explained I've had a lot on I'm pregnant and completely forgot. I also said to him on the phone I have 2 children who have disabilities and they'd been challenging all week that week and he told me it wasn't a good enough reason to forget about the appointment and that he was obliged to contact social services over this. (Again my children have never missed a dental appointment) he left me in a distressed state over the phone and told me he didn't have time to listen to my excuses, that the dentist hasnt seen my children in "however long" (due to covid, not myself) and that he would leave it for me to decide what to do about it as he was not willing to rebook the appointment. I've now rang around local dentists and booked my children into another dentist as I would not even trust him around my children after how he spoke to me over the phone. I'm disgusted with the attitude even though as soon as I answered the phone I apologised.
J Razaq