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Shepley Health Centre

Rated by Anonymous
6th October 2020

Fantastic surgery but some frustrations 2020

I have been a patient here since birth and I find it an exceptional practice, friendly, thorough and professional. However, the systems in place during the pandemic make it challenging to access advice. For example a routine appointment is not an option, even via telephone. Meaning if you have a non urgent question or issue you must call on the day and go on an urgent list. Having done this I was made to feel like an inconvenient time waster. I would happily have waited and had a slot where my problem was given time to be heard, but am now left feeling like I should not call unless very urgent and this leaves me unsure where to turn for advice and help with my long term health.
I understand that these are very hard times and that the safety of staff and other patients is vitally important, but with the pandemic not showing signs of stopping at some point routine work needs addressing and the attitude I experienced from the senior clinical staff today was very disappointing

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