Sidings Health Centre

Contact

01924 468686

The Sidings, Dewsbury
Dewsbury
West Yorkshire
WF12 9QU

Location

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Reviews (12)

No appointments available

September 16, 2023
There is never any appointments available and the staff are a bit rude
Anonymous

Reply from Sidings Health Centre

I am sorry you had difficulty making an appointment, we always try our best to accommodate everyone.


Provider responded

Definitely recommend the practice

January 30, 2023
Highly experienced doctors that listen to their patients. Very clean practice. Phone lines for reception have improved substantially. It is a very busy practice for good reason.
T I

Reply from Sidings Health Centre

Thank You for taking the time to comment.


Provider responded

Very good

January 24, 2023
I know the staff are extremely busy and they work hard
The demand for appointments is very high and the doctors do their best
I don’t think patients realise the amount of patients that are seen as the waiting room is always full when I go
I hear of a lot worse stories from people at other surgeries so we should appreciate what we do have
and not put the staff down who are doing a great job under extreme pressure
Anonymous

Reply from Sidings Health Centre

Thank You for your comments


Provider responded

Lack of appointments. No access to the GP.

January 6, 2023
The practice receptionist will ask service users to call at 8 am. Users will call at 8 am, placed into a queue. After an hour and a half of waiting they are told they have no available appointments. On a positive note, doctors at the practice are very good.
Anonymous

Reply from Sidings Health Centre

The reception staff can't determine amount of available appointments they can only offer what is available.
The practice offers pre bookable appointments with GP's (which do get booked very quickly), as well as on day appointments with both GP's and Advanced Clinical Practitioners. You do not always need to see a GP, Advanced Clinical Practitioners work alongside the GP's and can diagnose, prescribe and refer you if necessary.
You will be asked to ring back the next day if you do not want to wait for the next available pre bookable appointment and there are no appointments left for that day.
The phones are busy on a morning due to the demand for appointments on the practice. We are all trying our best to offer the best service we can with the demand.


Provider responded

Very friendly staff

November 8, 2022
Dr Asmal and all the staff are so friendly and helpful couldn’t ask for anything better
R N

Reply from Sidings Health Centre

Thank You for your comments.


Provider responded

very good

October 6, 2022
the three doctors at this practice have looked after my needs very well
dafydd rothery

Reply from Sidings Health Centre

Thanks You for your comment.


Provider responded

Brilliant service doctors nurses receptionist

September 5, 2022
Staff professional, kind, caring, very helpful with a problem I had sorted in no time ,very grateful for all the care and help with various health issues, my husband and myself have had very positive experience.
Anonymous

Reply from Sidings Health Centre

Thank You for your comment.


Provider responded

Positive and helpful experience.

July 12, 2022
Doctor Asmal Has always provided good level of care towards patients and been helpful.
Anonymous

Reply from Sidings Health Centre

Thank You for taking the time to leave a comment, we value your feedback.


Provider responded

Good

January 27, 2020
Good doctors, however difficult to get appointments. Professional and clean
Anonymous

Very Poor Patient Service by Admin/Reception staff

December 20, 2019
Called to make an appointment for my 15 year old daughter who was in distress. Immediately got shuffled onto automated system telling me 'Stay on the line' and 'Your call is important to us and will be answered shortly'. After about 2.5hrs of trying eventually the call was picked up by someone (a receptionist).

I explained the situation with my daughter and informed it was a highly personal matter and she was in distress and needed to see family GP. I was told no availability even for emergency to see GP and was steered to try walk-in-centre instead. I told again that this was unsuitable, that I had been trying for 2.5hrs to get through etc and would like to make a complaint and asked who it should be addressed to and which NHS body regulated from above. They told me that a letter was needed to practice manager (no email apparently could be done) and that they did not know under what NHS body or regional office they operated.

Asked to speak to someone more senior in admin - they told me there was no one senior there only receptionists who cannot take or pass complaints onwards.

Clear case of trying to avoid negative feedback or complaints regarding poor service to be logged and registered with them or the governing body above them. Unacceptable.

I am a working man who has paid my NI stamp all my life. Myself and my family are infrequent visitors to healthcare services anyhow and only call when absolutely necessary.

Was then told they have one doctor on holiday and short staffed. Not my issue – the practice should have planned and prepare for such occurences.

2.5hr to answer a phonecall of a concerned parent whose daughter is in distress and needed some attention is ridiculous. Shameful service level provided.

The doctors that reside/practice there I know are good people and very straightforward. The admin team are shocking to the point of being obstructive and unhelpful.

It is no wonder hospitals are busy all the time - the admin here seem to advocate trying to push bookings away and send people to other places rather then trying to get the local Doctor to efficiently serve the needs of the local patients who are registered with the practice.

If anyone does read this review - these comments are a true reflection on my experience. I pity the old/frail or those in serious need of care. The call waiting time alone could put some persons at risk.
Anonymous