Single Point of Access (SPA) - Mental Health*
Feedback Rating
Based on 41 reviews
Leave your Feedback
Reviews (41)
Terrible terrible service
October 6, 2021
My gp referred me several times, I also self referred several times but they kept closing my case and telling me to look at community websites. I repeatly called begging for help but they wouldn't help and told me I was overacting. I was passed from one person to another to another over and over with no one actually helping. Even several times being suicidal they dismissed me, even the crisis team. They should be ashamed of the way they treat people who are asking for help.
Terrible, uncaring, unhelpful
September 14, 2021
I have complex mental health issues and the community teams are unable to assist me, my gp referred me to spa as i need to see pshyc they closed the referral straight away without notifying me or my gp and said oh community can help her when they cant help at all. Nobody cares till you're dead its a joke
Gp referred my partner to the crisis team
July 25, 2021
Gp referred my partner to the crisis team in the first lockdown,we are still waiting for a appointment and before anyone says it, chase it up!!
I cant as he has capacity and hes unwel so wont chase it up himself as it took me ages to just get him to see the gp.
Shocking!
I cant as he has capacity and hes unwel so wont chase it up himself as it took me ages to just get him to see the gp.
Shocking!
Rubbish
July 16, 2021
First of all the people who answer are really rude and when the mental health stuff you might as well talk to yourself. Because they surely don’t like to what you say I fell like I’m back at square one
Disgusting ambivalence
April 30, 2021
Called when my significant other was in severe distress and suicidal.
Got told help was an inappropriate use of their time and A&Es and just told to "ride it out".
The lack of understanding was unbelievable. In fact I'd say that it's better not to call as they made matters worse.
They offered no advice, help, suggestions or insight.
I cannot stress enough how utterly useless, incompetent, unsympathetic, and dismissive they are.
If they haven't got blood on their hand already, then its only matter of time.
I am disgusted beyond words.
Got told help was an inappropriate use of their time and A&Es and just told to "ride it out".
The lack of understanding was unbelievable. In fact I'd say that it's better not to call as they made matters worse.
They offered no advice, help, suggestions or insight.
I cannot stress enough how utterly useless, incompetent, unsympathetic, and dismissive they are.
If they haven't got blood on their hand already, then its only matter of time.
I am disgusted beyond words.
Non careing. Given the wrong advice multiple.
February 24, 2021
Terrible
Horrible staff, completely not helpful.
December 3, 2020
I can't understand how people working in a place like this can ignore the people who contact with them!
Treated fairly and got the right help
April 13, 2020
Been a few years since i used the service, but I wouldnt hesitate to ring them again if i needed to. I was happy with the care I received from the service
Terribly terrible
February 18, 2020
Dont bother wasting your time with this bunch. The report in Huddersfield examiner dated 18/02/20 barely scratches the surface. The service is not fit for purpose and needs an independent review on how this service treats people in time if distress. Like others have said a warm cup of milk and a hot bath dont really help when your so low in the pit.
Said I was annoyed each morning I work up.
December 14, 2019
Thinking of suicide all the time but didn't manage to get my point across. I have no doubt that they'll just fob me off like last time. Put me on a 2 week referral but they need to take me seriously because my self harm is getting worse.