Single Point of Access (SPA) - Mental Health* Healthwatch Kirklees

Single Point of Access (SPA) - Mental Health*

*If you contact the Single Point of Access after 8pm each weekday or at the weekend or on a bank holiday - please search for Intensive Home Based Treatment Team and leave a review there. Thank you. The Calderdale and Kirklees Single Point of Access team receives all referrals for mental health services in Calderdale and Kirklees. The team directs all the referrals to the most appropriate Trust services or advises the referrer of the best organisation to contact. The team screens all referrals for urgency i.e. whether they need a response within 4 hours, 24 hours or 14 days. They meet with people who have been screened to need a 4 or 24 hour response (urgent referral) face to face to assess their needs and also sees some people who need an assessment within 14 days. The single point of access team also provides a 24 hour, 7 day a week helpline for service users and can offer advice to referrers at any time. It also manages all inpatient ward beds in Kirklees and provides a gatekeeping service to assess whether people need to be admitted to hospital or can be nursed in their home environment. It does this along with its sister team, Kirklees intensive home based treatment.

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Reviews (47)

Dehumanising

October 26, 2024

Received copy of letter sent to my GP saying I had “exhausted” options. Referral came from social worker, not GP. How do they think (they don’t) that left me feeling?

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

I am sorry to hear that you felt you did not receive an appropriate service. Should you wish to discuss this further please contact SPA on 01924 316830 and ask for Cate.

I was waiting ages for someone to answer the

October 11, 2024

Waiting a while for someone to answer the phone, I've been waiting 20 mins and they still haven't answered

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

Thank you for your feedback and I am sorry if you felt you had to wait for a long period of time before the phone was answered. If you would like to discuss this please call SPA on 01924 316830 and ask for Cate.

Information about mental health.

October 6, 2024

Michelle was sympathetic and helpful.

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

Thank you for your feedback. We really appreciate you taking the time to let us know how we are doing. Many thanks Cate

Excellent service

May 16, 2024

Thank you for helping my dad

Reply from Single Point of Access (SPA) - Mental Health*

Thank you for taking the time to give feedback. I hope things are improving for your dad. Cate, manager Single Point of Access.

Awfulll

April 14, 2024

Horrible

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

Sorry to hear how you felt about the service. If you could contact me and give me further details about time/date/day then I can look into it. Please ring SPA on 01924 31683 and ask for Cate.

Would put 0 stars but not an option.

April 3, 2024

Woman on phone was extremely rude. No help for person in crisis said what she had to say and ended the phone after being on the phone for 1 minute. Absolutely shocking from people who are supposed to help.

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

I am sorry to hear of your experience. If you would like to get in touch to discuss this further please call SPA on 01924 316830 and ask for Cate .

Hypocritical

September 15, 2023

Clinicians more focused on talking, making sure they have covered what they need to say, rather than listen.

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

I am sorry to hear of your experience. if you wish to discuss this then please ring SPA on 01924 316830 and ask for Cate.

Terrible, sent round in circles

September 13, 2023

Terrible, I’ve tried calling multiple numbers & multiple options for operators then been sent round in circles passed from one to another. For urgent mental health issues this isn’t brilliant.

Reply from Single Point of Access (SPA) - Mental Health*

Sorry to hear that you have struggled to speak to someone with regards to your mental health. If you would like to discuss this please ring SPA on 01924 316830 band ask for Cate .

They have helped me find the support.

July 19, 2023

After a lot of hassle, bullying and problems with my home I was in total dispare I phoned SPA. They helped me and recommended an organisation. They have moved quickly to get support and see what needs to be done. But if it was not for Single Point of Access (SPA) I would be in hospital or worse. They gave me the information to move forward. The person who I talked to on the phone was kind, understanding and very helpful. I received a phone call from a nurse who was absolutely wonderful. They were all very good at what they were doing and I have only high praise for them. I now feel that I can slowly move forward and improve my life with the people they reffered me to. It will take time but I don't want to feel the out of control anxiety and depression. I don't want to be running away or taking my life. I don't want to be in a hospital. I do want to move forward and maybe get back to volunteering and maybe a proper job. They helped me so much. You can say that they were only doing the job that they were payed to do. But I have been with organisations that have not wanted to do that, just the opposite. So I want to pass on praise where it is due.

John

Reply from Single Point of Access (SPA) - Mental Health*

Hi John

Thank you so much for your feedback. I will pass on your feedback to the team and I hope that in the future you do get back to volunteering and a job that want. if you need any further support please do not hesitate to contact SPA.
Cate - team manager

Very bad

June 21, 2023

Nightmare for getting hold of since I can’t use the phone, told me I can’t be autistic because I was having a “normal conversation” with them, interrupted every sentence I said and kept dismissing everything I said. Told me all they can do is get me to self refer to cbt, despite me telling them I’ve tried it multiple times before and it made things worse. Didn’t give me any support . Would never recommend. Now I have no support

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

I am sorry to hear of your experience. If you would like to discuss this further please ring SPA on 10924 316830 and ask for Cate .

Single Point of Access (SPA) - Mental Health*