Single Point of Access (SPA) - Mental Health*
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Based on 47 reviews
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Reviews (47)
Absolute shambles of a service!!!
June 2, 2023
If someone was in a mental health crisis, you would expect the service to respond in a timely manner. Well, over 7 days is just not good enough for not receiving the proper support that they required at the time.
Thank the lord that i have such a good counselor. Staff on phone have a job to do, but they are cold and rude - PWP workers are really nice (that's if they phone you back on time). Usually refer to IAPT which takes every opportunity to turn people away, so a useless service really.
Thank the lord that i have such a good counselor. Staff on phone have a job to do, but they are cold and rude - PWP workers are really nice (that's if they phone you back on time). Usually refer to IAPT which takes every opportunity to turn people away, so a useless service really.
Worst customer service
January 30, 2023
Service advisor had 0 clue to help with the query. Generally just refer to cbt where people have major issues.
Long wait times, conflicting information
May 13, 2022
The service is not a equipped or does not want to deal with complex mental health problems. Instead, they refer to CBT and then leave a patient waiting in excess of 6 months. A referral was made from the GP on the 19th November 2021 for my brother and it was never followed up. He was discharged from the service without ever being seen.
Won't ever ring these again
January 27, 2022
I had a fone call told em I was suicidal n got told I was discharged when I waited 3 weeks for a phone call back. .
Won't ever ring these again.
Won't ever ring these again.
Fobbed off
January 2, 2022
Every so often you strike gold during a crisis and get a worker who genuinely cares and tries to support you. I’m so grateful to those staff. The rest of the time, at best, you get someone completely clueless, undertrained, zero passion for their work or compassion for their patients. Even when you’re begging to be informally admitted, nothing. You’ve got to wait until you’re lying in a hospital bed after a more than pre-warned suicide attempt. Even then, you might still be fobbed off and sent home once you’ve physically recovered. The most likely outcome is that you’re simply ignored and left to your own devices. Promises to be called back are almost always broken.
Terrible, uncaring
December 30, 2021
After 3 referrals the spa team finally agreed to assess me. The first staff member who rang me for inital information gathering was very rude and i ended up in tears due to her attitude towards me basically telling me i wasn't bad enough and did not matter.
I then had to wait a month for an assessment to be told im too complex and passed to another team so i now have another 6 month wait ahead, its terrible when you are screaming for help and not getting it.
Luckily the person who did the assessment was nice and listened to me however the other staff seriously need some sensitivity training
I then had to wait a month for an assessment to be told im too complex and passed to another team so i now have another 6 month wait ahead, its terrible when you are screaming for help and not getting it.
Luckily the person who did the assessment was nice and listened to me however the other staff seriously need some sensitivity training
Terrible terrible service
October 6, 2021
My gp referred me several times, I also self referred several times but they kept closing my case and telling me to look at community websites. I repeatly called begging for help but they wouldn't help and told me I was overacting. I was passed from one person to another to another over and over with no one actually helping. Even several times being suicidal they dismissed me, even the crisis team. They should be ashamed of the way they treat people who are asking for help.
Terrible, uncaring, unhelpful
September 14, 2021
I have complex mental health issues and the community teams are unable to assist me, my gp referred me to spa as i need to see pshyc they closed the referral straight away without notifying me or my gp and said oh community can help her when they cant help at all. Nobody cares till you're dead its a joke
Gp referred my partner to the crisis team
July 25, 2021
Gp referred my partner to the crisis team in the first lockdown,we are still waiting for a appointment and before anyone says it, chase it up!!
I cant as he has capacity and hes unwel so wont chase it up himself as it took me ages to just get him to see the gp.
Shocking!
I cant as he has capacity and hes unwel so wont chase it up himself as it took me ages to just get him to see the gp.
Shocking!
Rubbish
July 16, 2021
First of all the people who answer are really rude and when the mental health stuff you might as well talk to yourself. Because they surely don’t like to what you say I fell like I’m back at square one
