Single Point of Access (SPA) - Mental Health*
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Reviews (47)
Disgusting ambivalence
April 30, 2021
Called when my significant other was in severe distress and suicidal.
Got told help was an inappropriate use of their time and A&Es and just told to "ride it out".
The lack of understanding was unbelievable. In fact I'd say that it's better not to call as they made matters worse.
They offered no advice, help, suggestions or insight.
I cannot stress enough how utterly useless, incompetent, unsympathetic, and dismissive they are.
If they haven't got blood on their hand already, then its only matter of time.
I am disgusted beyond words.
Got told help was an inappropriate use of their time and A&Es and just told to "ride it out".
The lack of understanding was unbelievable. In fact I'd say that it's better not to call as they made matters worse.
They offered no advice, help, suggestions or insight.
I cannot stress enough how utterly useless, incompetent, unsympathetic, and dismissive they are.
If they haven't got blood on their hand already, then its only matter of time.
I am disgusted beyond words.
Non careing. Given the wrong advice multiple.
February 24, 2021
Terrible
Horrible staff, completely not helpful.
December 3, 2020
I can't understand how people working in a place like this can ignore the people who contact with them!
Treated fairly and got the right help
April 13, 2020
Been a few years since i used the service, but I wouldnt hesitate to ring them again if i needed to. I was happy with the care I received from the service
Terribly terrible
February 18, 2020
Dont bother wasting your time with this bunch. The report in Huddersfield examiner dated 18/02/20 barely scratches the surface. The service is not fit for purpose and needs an independent review on how this service treats people in time if distress. Like others have said a warm cup of milk and a hot bath dont really help when your so low in the pit.
Said I was annoyed each morning I work up.
December 14, 2019
Thinking of suicide all the time but didn't manage to get my point across. I have no doubt that they'll just fob me off like last time. Put me on a 2 week referral but they need to take me seriously because my self harm is getting worse.
Approaching crisis but too scared to call.
November 30, 2019
I've had new symptoms of seeing people/animals that aren't there, thinking weird things and occasionally hearing a voice. I know I should speak to someone, but I've had such bad experiences with the SPA team.
Once after speaking to police about a case against my childhood abuser, I felt so desperately suicidal that I called SPA and the guy said "thousands of people have these thoughts every day and we can't do anything about it"
Some lady said "look, you're always going to have problems with anxiety"
I've very rarely encountered a decent human on these phone lines, although there are some nice employees in the trust in general.
I don't like being unwell and I'm scared of getting worse over time, however if I call and encounter a dehumanising and unsympathetic person (more often than not) then it will make me worse acutely and it's not worth the risk.
Once after speaking to police about a case against my childhood abuser, I felt so desperately suicidal that I called SPA and the guy said "thousands of people have these thoughts every day and we can't do anything about it"
Some lady said "look, you're always going to have problems with anxiety"
I've very rarely encountered a decent human on these phone lines, although there are some nice employees in the trust in general.
I don't like being unwell and I'm scared of getting worse over time, however if I call and encounter a dehumanising and unsympathetic person (more often than not) then it will make me worse acutely and it's not worth the risk.
Unhelpful and made assumptions
November 20, 2019
Basically made me feel like I was just being dramatic
Rude and unhelpful
August 2, 2019
Received a call regarding my mentally ill Son. After finishing the call I remembered I had not given them his new phone number. Rang back to ask to speak to her again, to be told 'she won't be speaking to you, why would she!!!' Absolutely disgusting service.
Surprised I’m not dead
April 26, 2019
I’ve called so many times for help, I’ve lost count. My GP referred me twice, both times they refused to help. It took an angry worded letter from my GP for them to finally book an information appointment with me.
That appointment was on 15th March and lasted about an hour, the lady was so rude and condescending towards me, she criticised my parenting, made out that there’s nothing wrong with my special needs son, and kept referring to my weight (yeah I know I’m fat, but my mental health is of more importance than weight management right now).
I left the place in tears after she finally said she’ll refer me for psychology and see if the psychiatrist wants to look at my medication. Seriously!? I’ve had 5 failed antidepressants, the latest is helping only with sleep.
So now here we are 6 weeks later and I’ve heard absolutely nothing. If it weren’t for my children I know for a fact I would not be here now.
That appointment was on 15th March and lasted about an hour, the lady was so rude and condescending towards me, she criticised my parenting, made out that there’s nothing wrong with my special needs son, and kept referring to my weight (yeah I know I’m fat, but my mental health is of more importance than weight management right now).
I left the place in tears after she finally said she’ll refer me for psychology and see if the psychiatrist wants to look at my medication. Seriously!? I’ve had 5 failed antidepressants, the latest is helping only with sleep.
So now here we are 6 weeks later and I’ve heard absolutely nothing. If it weren’t for my children I know for a fact I would not be here now.
