Some staff aren’t very accommodating
Hate the 8am call for an apt protocol. It doesn’t not suit people who work and have kids to get to school, then when you ring it’s hard to get an apt. I realise some surgeries operate like this now though! They do generally run on time which is great. A couple of the reception staff are rude and unwelcoming but good customer service means a lot to me! And a couple of the nurses could be more helpful and understanding when you have to bring young kids along...as if it’s not hard enough for the Mum anyway without being frowned upon! All gp’s that we’ve seen are fab