Slaithwaite Health Centre

Always get an appointment on the day if you need one. Very knowledgeable staff. Also very kind. Reception staff are always friendly and helpful

Spend hours on phone and even when at number 1 still on phone over an hour still no answer so last few times had to walk to centre to sort out problems and always off hand with you it’s a disgrace

If coming to see the GP I expect to wait at least 20-30minuets if not more. There is always a wait which is frustrating.

The practice don't always seem very orgainsed. A few weeks back I dropped off a prescription request on Monday and was told someone would call me when it was ready to collect, by Friday I hadn't heard anything so I called and they said they would look into it for me and ring me back. I had t call back the following week to chase it again.

I have called and been told by the receptionist before that I would get a callback and then it's not happed. This has happened a number of times.
I have also been told that I would get a call from the doctor and given a time slot then the call has come a couple of hours after this.

I am newly registered with the health centre. I needed an appointment so I popped in yesterday and was called back the same day and was offered an appointment for today so I was very pleased with that. So far so good!

I've been well looked after here and had excellent care.

I am very happy here it is a fantastic service. Myself and my son are always seen to really quickly by either having a telephone call or getting us in quickly when needed., even at short notice. I have been given really good advice and has been reassuring and helpful.
I would be open to use of more technology so more e-consult and video calls as I trust they know when it is appropriate and when face-to-face appointments are needed.

I have always been seen to quickly and the doctors have a good manner and a high standard of care. No improvements needed.

I came here from a failing practice elsewhere and I have seen a world of difference in the quality of care and customer service which is really good.
Waiting for the phones to be answered can take a little long in my opinion but I understand why.