Main problem is getting appointments
The main problem is getting appointments and getting through. The system is reactive not proactive. E consult focuses on specific things and you cannot book for a general appointment . The e system is geared for specific things with no options to tick for issues such a prostate check up. For this appointment i booked through E consult and sent a picture and got an appointment on that basis and I am not sure if it is a nurse or Doctor for today's appointment . I am happy with nurse practitioners to help with some appointments but for others I think you need to see the GP. In the past staff on reception were not trained to recognise between urgent and non urgent cases and didn't get an appointment for a week.