Poor customer service but good care
I have had bad experiences with the reception staff as they often talk down to people and have a bad attitude, I would go as far as to call them ignorant. Whatever time of day I call I am waiting to get through for up to 40 minutes. I am not good with computers so struggle to use the E consult. On one occasion after having no luck trying to get through on the phone I drove down to the surgery and was rudely told by the receptionist that I can not make an appointment in person and must call to book. When I asked her to explain why this was she got up from her desk and walked away from me and I was left with no appointment and no explanation. However, I am very happy with the GP's I have seen.