The Grange Group Practice

Contact

01484 428282

Fartown Grange
Spaines Road
Huddersfield
West Yorkshire
HD2 2QA

Location

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Reviews (72)

Much better post Covid

May 10, 2022
I joined the practice just before the pandemic and during the pandemic, the service was very poor and I would have given a 0-star rating then as I didn't receive the help I needed and was dismissed a lot. Since the Coivd restrictions began to lift things have improved greatly and I have found them to be much more responsive. I also think the reception staff have been friendlier in recent months. The waiting time on the phone can still be lengthy, but that's to be expected.
Anonymous

Never had a problem

May 10, 2022
I've been coming to the surgery for 6 years and never had a problem. I never struggle to get through on the phones or to get an appointment. Very happy with the service.
Anonymous

patient and helpful staff

May 10, 2022
The staff are always very helpful and patient with me and I can always get through to talk to someone or to get in to see the doctor when needed. The Doctors offer great advice and listen to my concerns.
I also find it really easy to order and collect my repeat prescriptions.
Margret Aitkin

Too many new faces

May 10, 2022
I used to see a couple of regular Doctors, I am aware many of the Doctors have left the practice and now every time I come I see someone different. It's too many faces for me to remember who I have told what to and for them to remember me, so I end up having to repeat myself and my situation every time, which is frustrating and time-consuming. I feel appointments can be rushed at the best of times, so I feel this does not help.
I also find some of the reception staff rude and dismissive and I am often told to 'call back tomorrow when I call to make an appointment, which isn't helpful.
Anonymous

General appointments

May 10, 2022
If you call the practice to make a general appointment you can be in a queue of up to 30 people , you can't get through ,it's difficult and daunting , there's not enough staff to handle the amount of calls. Once you get through the doctors are kind, patient and helpful. There's no way to be able to come and just have general consultations for several checks.
Anonymous

Main problem is getting appointments

May 10, 2022
The main problem is getting appointments and getting through. The system is reactive not proactive. E consult focuses on specific things and you cannot book for a general appointment . The e system is geared for specific things with no options to tick for issues such a prostate check up. For this appointment i booked through E consult and sent a picture and got an appointment on that basis and I am not sure if it is a nurse or Doctor for today's appointment . I am happy with nurse practitioners to help with some appointments but for others I think you need to see the GP. In the past staff on reception were not trained to recognise between urgent and non urgent cases and didn't get an appointment for a week.
Anonymous

very busy

May 10, 2022
Before Covid it was good, no problems with appointments but at the moment it is very busy.
Anonymous

someone to interpret would help

May 10, 2022
I was waiting for this appointment for 5 weeks but I understand they are busy. Reception staff are polite and helpful but it would be easier if there was someone who could speak my language as my English is not very good , so someone to interpret what the doctor is saying would help.
Anonymous

I don't use E consult

May 10, 2022
I have been coming for 6 weeks for treatment. When the doctor says they are going to call me they do. I had some blood tests and they do it at the surgery which saves a lot of messing about. I make appointments over the telephone and then make the next appointment when I am at the surgery as I don't use E consult but do repeat prescriptions online. Staff are very helpful on reception and sorted out a recent problem for me . I cannot fault them
Anonymous

staff are helpful

May 10, 2022
Staff are helpful , but It was hard to get appointments in general due to Covid . I rang up for my wife and we had a couple of appointments over the phone and wasn't offered an appointment to see anyone, she got an infection and is now deaf in one ear, having to use hearing aids.
I wonder if this might have been avoided if we had been given a face to face appointment
Anonymous