Middle of the road
I feel like the quality of the care is middle of the road, sometimes I have been very happy and other times I have been left frustrated or disappointed. On one occasion I came to see the asthma nurse and she didn't weigh me or take my blood pressure and then rang me after I had left to ask me to come back on another day to do it then. I feel like sometimes appointments can be rushed and this is maybe why things are missed. When I call for an appointment I am offered a telephone consultation but I would prefer a face to face and so far have always been given one when I ask. Waiting time on the phone lines can be long especially when they ask you to call back the following morning when everyone is trying to get through. When you call, the automated phone message is very long and the information on there is irrelevant as it talks about going online to book an appointment but I can't access a computer so this information is no good to me and just makes me more frustrated.