Job description

Title: Intelligence Officer

Reports to: Operations Manager & Directors

Hours: Total hours 37 – currently a 12-month contract with potential to be extended/become permanent.

Location: Remote, flexible/hybrid working will be available

PLEASE NOTE ALTHOUGH THIS ROLE IS REMOTE YOU MUST LIVE WITHIN TRAVELLING DISTANCE OF KIRKLEES, FOR ATTENDANCE AT A MONTHLY FACE-TO-FACE TEAM MEETING.

Salary: £29,269 to £30,364

Pension contribution: 7% employer contribution

Job purpose:

We are looking for a data analyst who can build data visualisations, perform in-depth data analysis of public feedback, and answer questions on data for key stakeholders. You will be required to regularly analyse data from our CRM system and other data sources, produce monthly and quarterly reports, and respond to ad-hoc requests for data, so previous experience of working with data is essential.

You will need to demonstrate excellent communication and interpersonal skills to build & nurture relationships across the business, then effectively advise and support senior staff, with the confidence to challenge where appropriate, based on evidence.

You will be responsible for collating, understanding, and presenting internal and external intelligence in a jargon-free way alongside ensuring that our data processes are robust and efficient.

A degree or equivalent in an analytical discipline such as mathematics or statistics, or equivalent practical experience would be advantageous.

Responsibilities

• Capturing, analysing and reporting data within our organisation, using multiple data management systems to help shape decision-making and inform plans and strategies, identifying areas of concern or opportunity.
• Creating informative, accessible and creative methods of communicating data to a range of stakeholders and the public
• Developing and maintaining a ‘dashboard’ for all intelligence gathered by Healthwatch Kirklees and Healthwatch Calderdale; this would clearly show themes and sentiment across all health and social care services.
• Listening to and understanding people’s feedback and use this information to inform the work plan across Healthwatch Kirklees and Calderdale.
• Reporting on the findings in the most appropriate and engaging way possible, and in the way which is most likely to influence change.
• Providing intelligence reporting to local stakeholders and contract managers
• Producing ad hoc reports as required
• Designing and implementing engagement and intelligence projects that support the strategic priorities of Healthwatch Kirklees
• Contributing to the development of reports, briefings and publications that can be used to influence local health and social care policy and practice
• Working collaboratively with Healthwatch Kirklees and Calderdale staff and volunteers to ensure that data and intelligence are integrated into all aspects of the organisation’s work
• Developing and maintaining effective working relationships with key stakeholders including the NHS, local authority, and voluntary sector organisations
• Contributing to the development and maintenance of the Healthwatch Kirklees website, ensuring that it is up-to-date with the latest data and intelligence
• Providing advice and guidance to colleagues on data and intelligence matters
• Representing Healthwatch Kirklees at external events.

Knowledge, training & personal development

• Ensuring that your awareness and knowledge of health and social care services is up-to-date and that you share any relevant information with the staff team.

• Actively seek feedback to review and evaluate your own performance and identify your training and development needs.
• Working with the Directors/line manager to facilitate your own personal and professional development through regular supervision meetings, annual reviews and on-going training.

General

• Participating in other related duties when required.
• Encouraging good teamwork and communication between all members of staff and volunteers.
• Complying with all policies and procedures ensuring confidentiality, equal opportunities and anti-discrimination are observed and actively promoted.
• Ensuring compliance with health and safety regulations and accepted safe practices.
• Attending appropriate internal and external meetings.
• Participating in undertaking periodic reviews of this job description for consideration by the Trustee Board.

Person Specification

Essential

• Educated to ‘degree level or have relevant experience in a similar role.
• Experience of using Microsoft Excel
• Experience in producing visualisations of data for a variety of audiences.
• Understanding of how accessibility applies to data and intelligence
• Demonstrable experience in undertaking data analysis and producing high-quality reports, briefings, and presentations
• Experience of analysing qualitative and quantitative data
• Experience of community-based research methodologies
• Excellent written and verbal communication skills, with the ability to communicate complex information to a variety of audiences
• Excellent organisational skills, with the ability to manage multiple projects simultaneously
• Strong interpersonal skills, with the ability to work collaboratively with colleagues and stakeholders
• Experience of managing data-analysis projects

Desirable

• Experience of using data visualisation software, preferably Power BI
• Experience of working in the health and social care sector
• Experience of working within a similar role in the third sector
• Experience of using Nvivo

Workplace values

The postholder will be expected to operate in line with our workplace values, which are:

• We care about others and show this in the way we interact with members of the public, colleagues, volunteers and staff from other organisations.
• We work to make sure everyone’s voice is heard, including those who are vulnerable or disempowered (e.g. individuals who are unwell, bereaved or disabled) or at difficult points in their lives and who may find it more difficult to share their experience.
• We listen carefully to the feedback people give us and treat this information with respect and understanding.
• We work flexibly and our team work in creative and innovative ways, to respond to different situations and circumstances.
• We are approachable and responsive to others.
• We are honest, transparent, independent and answerable.
• We champion equitable ways of working.
• We challenge those in authority to improve and design better health and social care services
• We contribute to making change happen, empowering local people and communities to get the best from health and social care services
• We are a learning organisation; we learn from the work we do and support everyone in the team to develop their skills and knowledge.

To apply please send a CV and covering letter to  Karen.Huntley@healthwatchcalderdale.co.uk

Closing date: 01.04.24 at 11.59pm