Who we are and what we do

Healthwatch Kirklees are a watchdog for NHS and Social Care services. We want to hear your feedback and experiences of using NHS and Social Care services in Kirklees, whether it be positive or negative.

We’re here to make sure that staff working in and managing health and care services, put people at the heart of care. 

Our sole purpose is to understand your needs, experiences and concerns of using health and social care services and to speak out on your behalf.

We focus on ensuring that your worries and concerns about current services are addressed.

We work to get services right for the future.

How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

Where possible, we will let you know when changes are planned to services in our community and help share your opinions. We will also encourage those in charge of local NHS and care services to involve you when changes are being planned to services.

You can also speak to us to find information about health and social care services available locally.

Your views come first – especially if your voice is the hardest to be heard.

We celebrate what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

We are approachable and responsive

Ask what we’re doing and we’ll tell you. We are keen to make information available in the most straightforward and appropriate way.

How to complain about Healthwatch Kirklees

If you have concerns about something we have done, or would like to complain about the service you have received from us, then we encourage you to get in touch. When we get things wrong, we want to hold our hands up and say “sorry”. It’s not always possible to change something that has been done, but we can listen, explain and be honest is our answers.

Call us directly to discuss an issue on 01924 450379 or use the contact form.

Volunteer with us!

Are you someone who’s friendly and approachable and can work as part of a team?

Is it important to you to give good customer service and support other to people to make positive changes and have their voice heard? Do you enjoy learning new things? Could you support Healthwatch Kirklees by sharing your skills and enthusiasm?

Do you have a few hours or some spare time to share to help to make positive changes in your local area?

Read more about volunteering here

Looking for more general advice about health care services?

Find links to information about finding a dentist, registering for a GP, Accessing your medical records and much more!

Helpful information and useful links

All the latest COVID-19 information and guidance

We collate as much information and guidance about COVID-19 as we can. National and local government guidance as well as links for health services affected. Contact us if you think there is anything missing or you have any questions regarding the information.