What's new at Healthwatch Kirklees
Cost of Living Support
If you need help with financial support and debt advice, keeping your house warm and reducing energy bills, support with the cost of food, open warm spaces or mental health support then please visit:Kirklees Council
Giving a voice to people who need it most
We’re working creatively across Kirklees and Calderdale to give a voice to people who feel unheard and/or who find it hard to access current ways of giving feedback to health and social care services.Find out more
Helpful information and useful links
Links to information about finding a dentist, registering for a GP, accessing your medical records, and much more.Helpful information and useful links
From letter to appointment:
A volunteer-led project analysing the outpatient journey at Mid Yorkshire Teaching NHS Trust
Healthwatch Kirklees and Healthwatch Wakefield worked with Mid Yorkshire Teaching NHS Trust to gather patient feedback on hospital outpatient appointment letters. We aimed to understand patient experiences and improve the overall impact of the information provided by understanding how patients go from receiving a letter to getting to their appointment. We visited Dewsbury District Hospital, Pinderfields General Hospital, and Pontefract Hospital to navigate how patients find their way from the hospital entrance to the outpatient departments; we also conducted paper surveys during visits, online surveys, and reviews of appointment letters.
In this report, you’ll find:
• Feedback and recommendations about appointment letters
• Feedback and recommendations about booking lines and booking team
• Feedback and recommendations about navigation, signage and environment
In Kirklees, over 3,800 people die yearly. For three-quarters of these people, death does not come suddenly. Instead, dying is a process that can take years, involving a progressive decline in functioning and frequent interactions with health and social care professionals. This means that there are earlier opportunities in people’s journeys to plan for their future care, supported by health and social care professionals.
Healthwatch Kirklees was asked to engage with people who had been bereaved in Kirklees to gather feedback on various aspects of care and support throughout their relatives’ or friends’ end-of-life journey. The findings and recommendations will be used to shape the work of the Dying Well Kirklees board.
In this report you’ll find:
• Key findings
• What’s working well and what could be improved
• Personal experiences and people’s ideas for improvements
• Changes we’d like to see and recommendations
Joint Calderdale and Kirklees annual report for 2022/23 here: Healthwatch Kirklees and Healthwatch Calderdale – Annual Report 2021/22