Looking for a new job as an Intelligence Officer?

Job title: Intelligence Officer
Reports to: Operations Manager
Hours: 20 hours per week (flexi-time). Currently a 12-month contract with the potential to be extended/become permanent
Location: Remote, flexible working will be available, candidates must live within a commutable distance of Kirklees for monthly team meetings.
Pension contribution: 7% employer contribution + health scheme

Healthwatch Kirklees is a health and social care champion. We listen to local people’s experiences of GPs and hospitals, dentists, pharmacies, care homes and other support services. As an independent statutory body and charity, we have the power to make sure NHS managers and health and social care decision-makers listen to public feedback and improve standards of care. Last year we helped nearly a million people nationally to have their say and get the information and advice they needed.

Workplace values:

The post holder will be expected to operate in line with our workplace values which are:

• We care about others and show this in the way we interact with members of the public, colleagues, volunteers, and staff from other organisations.
• We work to make sure everyone’s voice is heard, including those who are vulnerable or disempowered (e.g. individuals who are unwell, bereaved or disabled) or at difficult points in their lives and who may find it more difficult to share their experience.
• We listen carefully to the feedback people give us and treat this information with respect and understanding.
• We work flexibly and our team work in creative and innovative ways, to respond to different situations and circumstances.
• We are approachable and responsive to others.
• We are honest, transparent, independent, and answerable.
• We champion equitable ways of working.
• We challenge those in authority to improve and design better health and social care services.
• We contribute to making change happen, empowering local people and communities to get the best from health and social care services.
• We are a learning organisation; we learn from the work we do and support everyone in the team to develop their skills and knowledge.

Job purpose:

Reporting to the Healthwatch Kirklees Operations Manager, the Intelligence Officer will be responsible for supporting the organisation to generate high-quality data and intelligence reports based upon public feedback. The post holder will be responsible for collating, understanding, and presenting internal and external intelligence in a jargon-free way ensuring that our data processes and policies are robust and efficient.

Analysis responsibilities:

• Responsible for capturing, analysing, and reporting data within our organisation, using multiple data management systems to ensure that our engagement findings are robust.
• Create informative, accessible, and creative methods of communicating data to a range of stakeholders and the public.
• Develop and maintain a ‘dashboard’ for all intelligence gathered by Healthwatch Kirklees and Healthwatch Calderdale; that clearly shows themes and sentiment across all health and social care services.
• Listen to and understand people’s feedback and use this information to inform the work plan across Healthwatch Kirklees and Calderdale.
• Report on the findings in the most appropriate and engaging way possible, and in the way which is most likely to influence change.
• Let members of the public know how their feedback has been used to influence improvements and change in the system.
• Provide intelligence reporting to local stakeholders and contract managers.
• Design and implement engagement and intelligence projects that support the strategic priorities of Healthwatch Kirklees.
• Contribute to the development of reports, briefings, and publications that can be used to influence local health and social care policy and practice.
• Work collaboratively with Healthwatch Kirklees and Calderdale staff and volunteers to ensure that data and intelligence are integrated into all aspects of the organisation’s work.
• Develop and maintain effective working relationships with key stakeholders including the NHS, local authority, and voluntary sector organisations.
• Contribute to the development and maintenance of the Healthwatch Kirklees website, ensuring that it is up-to-date with the latest data and intelligence.
• Provide advice and guidance to colleagues on data and intelligence.
• Represent Healthwatch Kirklees at external events and conferences.

Knowledge, training & personal development:

• Ensure that your awareness and knowledge of health and social care services are up-to-date and that you share any relevant information with the staff team.
• Actively seek feedback to review and evaluate your own performance and identify your training and development needs.
• Work with the Chief Executive/line manager to facilitate your own personal and professional development through regular supervision meetings, annual reviews, and ongoing training.

General:

• Participate in other related duties when required.
• Encourage good teamwork and communication between all members of staff and volunteers. Comply with all policies and procedures ensuring confidentiality, equal opportunities, and anti-discrimination are observed and actively promoted.
• Ensure compliance with health and safety regulations and accepted safe practices.
• Attend appropriate internal and external meetings.
• Participate in undertaking periodic reviews of this job description for consideration by the Trustee Board.

Person Specification:

Essential

• Educated to ‘A Level’ or have relevant experience in a similar role
• Demonstratable experience in undertaking data analysis and producing high-quality reports, briefings, and presentations
• Experience analysing qualitative and quantitative data
• Experience with community-based research methodologies
• Excellent written and verbal communication skills, with the ability to communicate complex information to a variety of audiences
• Excellent organisational skills, with the ability to manage multiple projects simultaneously
• Strong interpersonal skills, with the ability to work collaboratively with colleagues and stakeholders
• Experience and working knowledge of Microsoft Excel/pivot charts
• Experience managing data-analysis projects

Desirable

• A qualification in data analysis/statistics
• Experience  working in the health and social care sector
• Experience working within a similar role in the third sector
• Experience using statistical analysis software such as Nvivo/PowerBI

To apply for this role, please provide a current CV and cover letter stating how you meet the requirements for this role, to Clare Costello: clare.costello@healthwatchkirklees.co.uk by Friday 5th May 2023

Benefits:

• Flexitime
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends